Texas Bee Haus Refund & Returns Policy
Submit claims for misprinted, damaged, or defective items within 30 days of receiving the product. For packages lost in transit, submit claims no later than 30 days after the estimated delivery date. We cover the cost for errors caused on our part.
If you notice an issue with your products or order, contact us immediately.
The return address defaults to the fulfillment facility. When we receive a returned shipment, we send an automated email notification to you. After 30 days, unclaimed returns are donated to charity. If you use a different return address, you assume liability for any returned shipments you receive.
Wrong Address – If the courier deems your address insufficient, the shipment returns to our facility. You cover reshipment costs after confirming an updated address with us.
Unclaimed Shipments – Unclaimed shipments return to our facility. You cover the cost of reshipment to yourself or your customer.
If you haven’t registered an account on texasbeehaus.com and added a billing method, we will donate orders returned for the wrong address or unclaimed shipments to charity at your expense, without issuing a refund.
We do not accept returns for sealed goods (e.g., face masks) due to health and hygiene reasons. Returned face masks are disposed of and cannot be reshipped.
Returned by Customer – We do not offer refunds for buyer’s remorse. Returns for products or size exchanges are handled at your expense and discretion. Customers in Brazil must contact Customer Service within seven days of receiving an item to request a return. They must also provide a photo of the product. Refunds are not possible for used or damaged products.
EU Consumers – According to Directive 2011/83/EU, you may not withdraw from:
- Goods made to your specifications or clearly personalized
- Sealed goods unsealed after delivery due to health or hygiene reasons
Texas Bee Haus reserves the right to refuse returns at its sole discretion.
This policy is governed and interpreted in English, regardless of any translations.
